Customer Experience Representative
Named one of "The World's Most Innovative Companies" by Fast Company, Arccos is the global leader in golf data, Artificial Intelligence and IoT sensor technology. Arccos is revolutionizing the golfing experience by delivering actionable insights that help golfers, and businesses in golf, make smarter decisions to optimize performance.
The Role:
We are looking for a Customer Experience Representative to handle outbound and inbound phone calls and emails related to product support and general inquiries for Arccos.
The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and a proactive attitude. They should be self-motivated, highly organized, and eager to learn, with the ability to troubleshoot issues efficiently and provide rapid solutions.
A passion for and deep understanding of golf is essential for success in this role.
Responsibilities include:
- Handle a high volume of customer interactions via phone, email, and other avenues
- Diagnose and resolve customer issues by identifying the root cause and providing effective solutions
- Deliver accurate and complete information to customers
- Collaborate with the Quality Assurance and Software Teams to escalate technical issues
- Address customer concerns with professionalism and composure
- Support additional tasks as needed in a dynamic, startup environment
Qualifications and Professional Experience:
- Passionate golfer with a strong knowledge of the game
- Excellent verbal and written communication skills
- Proven ability to troubleshoot and solve problems effectively
- Previous experience in customer service or support
- Willingness to learn and adapt in a fast-paced environment
- Ability to work both independently and collaboratively
- Bachelor's degree from a four-year college or university
Benefits:
- Competitive Salary
- Medical, Dental & Vision insurance
- Golf Reimbursements
- An awesome team to be a part of
If this sounds like a fit for you, please email your resume and cover letter to anthony@arccosgolf.com
Arccos is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
